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Excellent Service Commendation Form

Please read the "Personal Information Collection Statement" before submitting the form.

Dear Customer,

Our vision is to excel in satisfying customers' needs for the provision of quality water services.

If you feel any of our staff member deserves special recognition, please fill in and submit the following form to our Public Relations Unit by e-mail, by post or by fax, or complete a print-out of this form and drop it into the Customer Suggestion Box at any Customer Enquiry Center.

We very much need your encouragement although it is our obligation to serve you even better.

To: Public Relations Unit, Water Supplies Department (Fax: 2824 0578 or Email Address: wsdinfo@wsd.gov.hk)

(Please do NOT use special characters in the textboxes below including & │* ~ < > ^ [ ] { } $  )

1. The staff I wish to commend for excellent service :
*Name:
Section:

2. *He/She provided the following service to me on :- (Please tick the appropriate box)

General Enquiry Service Application Bill Payment Checking water pipes Others(please specify) others

3. *I think the service deserves special recognition because he/she (please tick appropriate boxes):

listen attentively to questions/complaint is very professional is patient is courteous is cooperative shows initiative

Other reasons: others

Please do NOT input any sensitive data including the HKID No., credit cards’ information and passwords.

4. You are welcome to provide your information below for further contact or follow-up.
*Title:	title Mr Mrs Miss Ms
*Telephone No.:
Fax No.:
E-mail Address:
*Correspondence Address:
Customer Type:	Domestic Non-Domestic

*Please enter the characters in the image below:

*Mandatory Field