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Apply for Reduction of Water and Sewage Charges Caused by Undetected Leakage of Inside Service

Only applications for four-monthly billed accounts will be considered as the related registered consumer will receive water bill with high consumption warning message after longer interval and cannot be timely aware of water leakage causing high consumption.

If the high consumption is caused by undetected leakage in your inside service, you may apply for reduction of the water and sewage charges by completing application Form WWO1150.  The Water Authority will consider whether all of the following criteria can be satisfied: -

1. the leakage was not due to the negligence on the part of the registered consumer;
2. the leakage could not reasonably be detected by the registered consumer;
3. the leakage has increased consumption during the period since the last reading of the meter serving the Premises / Service Address preceding the date of this application and would cause financial hardship to the registered consumer if the account was to be met in full; and
4. the leakage has been repaired by the registered consumer within a reasonable time.