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Emergency Temporary Water Suspension Notices and Enquiries

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  Emergency Temporary Water Suspension Notices

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  Please click below hyperlink to reach the webpage on Temporary Water Suspension Notices posted by the Water Supplies Department at present, and select "Emergency" for "Supply Suspension Type".

  • Search for Temporary Water Suspension Notices

  Please be informed that water supply to the areas/buildings as shown in the notice selected has been temporarily suspended. We apologize for any inconvenience caused.

  Please note that the supply may be restored earlier than estimated or the resumption of supply may have to be delayed in case of unforeseeable circumstances. Please call our 24-hour WSD Enquiry Hotline if further information is required.

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  Emergency Temporary Water Suspension Enquiries via WSD Enquiry Hotline

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  Emergency Temporary Water Suspension Enquiries via

  When a serious main burst affecting the water supply to a large area occurs, the Water Supplies Department will announce its details on our Enquiry Hotline. You need only follow the simple procedure shown below for listening to the recorded announcement or talk to our Customer Services Officer:

  

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  Step 1 -	Please dial: 2824 5000
  Step 2 -	Select language for Cantonese, please press 1 for Putonghua, please press 2 for English, please press 3
  Step 3 -	To listen to any recorded messages about emergency temporary water suspensions, if any, or talk to our Customer Services Officers, please press 01

  Note: To listen to recorded messages about planned temporary water suspensions, if any, please press 1. instead. If you would like to talk to our Customer Services Officer then, please press 0.

  In order to reduce supply interruptions arising from leakages at and bursts of aged water mains, WSD has launched a comprehensive and systematic programme since December 2000 to replace or rehabilitate about 3,000 kilometres of aged water mains. For more details, please visit Replacement and Rehabilitation of Water Mains Programme.

Notes:

• Whenever a serious mains burst occurs, our Enquiry Hotline will usually receive lots of enquiry calls from the customers affected. We should be grateful if you can hang up as soon as you have obtained information of the incident, in order that other users can have room to access the Enquiry Hotline. Thank you for your cooperation.
• For reporting or making enquiries on water supply faults, such as mains bursts, no supply etc., you can speak to our Customer Services Officers directly. After you have got connected to the Hotline and selected the language used, please press 0. and then 0. or 1. (depending on what you are after) for speaking to a Customer Services Officer.
• When a lot of callers want to speak to our Customer Service Officers at the same time, the waiting time for your call to get connected to a Customer Services Officer may be long at times. You may then choose to follow the directions provided by the system to leave a message in our voice mailbox. Our Hotline staff will return a call to you as soon as possible.

We apologise for any inconvenience caused.