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List of Publications

(All publications are available in both English and Chinese except where indicated)

Guidance Notes on PDF File Format

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Annual Reports

Title Distribution Location
Annual Report - Water Supplies Department 2023 - 2024 Not Applicable
Annual Report - Water Supplies Department (Archive) Public Libraries (Printed copy not provided fom 2018/19 onwards)

Booklets

Title Distribution Location
Best Practice Guidelines for Water Usage in Catering Industry Water Conservation Unit*
Best Practice Guidelines for Water Usage in Hotel Industry Water Conservation Unit*
Fresh Water Plumbing Maintenance Guide (April 2023) Customer Enquiry Centres & Public Relations Unit
Key Facts (August 2017) Public Relations Unit
Total Water Management Strategy 2019 Not Applicable

Leaflets

Title Distribution Location
Guidelines for Cleansing of Fresh Water Tanks Customer Enquiry Centres, Public Relations Unit, Regional Offices & Home Affairs Enquiry Centres
Action Plan for Enhancing Drinking Water Safety in Hong Kong Customer Enquiry Centres, Public Relations Unit, Home Affairs Enquiry Centres & Housing Department
Advice for Consumers on High Consumption Customer Enquiry Centres & Customer Telephone Enquiry Centre
Automatic Meter Reading (AMR) Mobile App Public Relations Unit
Don't Overcharge Tenants for Water
    		Public Relations Unit
    Scheme for Installation of Separate Water Meters for Subdivided Units Customer Enquiry Centres, Public Relations Unit, Home Affairs Enquiry Centres
    Consumer's Responsibility Public Relations Unit
    Effect of Red Tides on Seawater for Toilet Flushing Public Relations Unit
    Enhanced Water Quality Monitoring Programme Customer Enquiry Centres, Public Relations Unit, Home Affairs Enquiry Centres & Housing Department
    Facts About Water Customer Enquiry Centres, Public Relations Unit & Regional Offices
    Fun of Fishing in HK Reservoirs Customer Enquiry Centres & Public Relations Unit
    Inspection and Flushing of Inside Service in New Buildings and Flats
    		 Customer Enquiry Centres & Regional Offices
    How to Apply for Water Supply
    Tips for Installation of Electric Water Heater 
    		 Customer Enquiry Centres, Public Relations Unit & Regional Offices
    "Let's Save 10L Water" Campaign Water Conservation Unit*
    Little Drop's Marvellous Journey Public Relations Unit, Sha Tin Water Treatment Works, Pak Kong Water Treatment Works & Ma On Shan Water Treatment Works
    Loan and Subsidy Schemes applicable to Maintenance and Improvement of Internal Water Supply Systems Customer Enquiry Centres, Technical Support Division, Home Affairs Enquiry Centers, Urban Renewal Authority, Building Department, Hong Kong Housing Society
    Ma On Shan Water Treatment Works Public Relations Unit & Ma On Shan Water Treatment Works
    Maintenance of Water Supply Systems in Private Housing Estates / Buildings Customer Enquiry Centres, Public Relations Unit & Regional Offices
    Make smart choices of pipes and fittings Enioy safe drinking water with ease Public Relations Unit
    Make smart choices of pipes and fittings Connect copper pipes with compliant solder Enioy safe drinking water with ease Customer Enquiry Centres & Public Relations Unit
    Meter Testing Laboratory Customer Enquiry Centres, Public Relations Unit & Meter Testing Laboratory
    Ngau Tam Mei Water Treatment Works Public Relations Unit & Ngau Tam Mei Water Treatment Works
    Pak Kong Water Treatment Works Public Relations Unit & Pak Kong Water Treatment Works
    Proper Use of Fire Fighting Hose Reels in Buildings Customer Enquiry Centres, Public Relations Unit & Regional Offices
    Quality Water Supply Scheme for Buildings – Fresh Water (Management System) Customer Enquiry Centres & Public Relations Unit
    Quality Water Supply Scheme for Buildings – Flushing Water Customer Enquiry Centres & Public Relations Unit
    Register e-Bill for EASY Green Life Customer Enquiry Centres & Water Conservation Unit*
    Roving exhibition for 50th Anniversary of Dongjiang water supply to Hong Kong Public Relations Unit & Exhibition venues
    Sha Tin Water Treatment Works Public Relations Unit & Sha Tin Water Treatment Works
    Siu Ho Wan Water Treatment Works Public Relations Unit & Siu Ho Wan Water Treatment Works
    Tackling Leakage in Communal Service in Housing Estates Public Relations Unit
    Tai Po Water Treatment Works Public Relations Unit & Tai Po Water Treatment Works
    Tai Tam Tuk Raw Water Pumping Station Public Relations Unit
    Testing of Meters under Waterworks Regulation 30, Chapter 102 Customer Enquiry Centres & Customer Telephone Enquiry Centre
    Tips for Using Wall-mounted Dispensers Customer Enquiry Centres, Public Relations Unit & Regional Offices

    Treasure Our Water Do Not Contaminate

    		 Customer Enquiry Centres  & Public Relations Unit & Regional Offices & Prosecution Unit
    Unlawful Taking of Water is Prohibited Public Relations Unit
    Save Fresh Water Save the Environment Use Salt Water for Flushing Public Relations Unit
    "Smart Boss, Smart Helper - Save Water at home (Chinese & English) Water Conservation Unit*
    "Smart Boss, Smart Helper - Save Water at home (Bahasa Indonesia version) Water Conservation Unit*
    "Smart Boss, Smart Helper - Save Water at home (Tagalog version) Water Conservation Unit*
    "Smart Boss, Smart Helper - Save Water at home (Thai version) Water Conservation Unit*
    Water Efficiency Labelling Scheme - Showers for Bathing Public Relations Unit
    Water Efficiency Labelling Scheme - Water Taps Public Relations Unit
    Water Efficiency Labelling Scheme - Washing Machine Public Relations Unit
    Water Safety Plan for Buildings Customer Enquiry Centres, Public Relations Unit & Home Affairs Enquiry Centres
    Water Supply Technical Fault Complaints Customer Enquiry Centres, Public Relations Unit & Regional Offices
    Water Treatment in Hong Kong Customer Enquiry Centres, Public Relations Unit & Regional Offices
    Water Use Tips Customer Enquiry Centres, Public Relations Unit, Home Affairs Enquiry Centres & Housing Department
    Water Use Tips – For new buildings or flats, or existing buildings or flats with replumbing works newly completed or plumbing installations newly replaced Customer Enquiry Centres, Public Relations Unit, Home Affairs Enquiry Centres & Housing Department
    Water Use Tips - how to reduce the risk of lead intake Public Relations Unit & Home Affairs Enquiry Centres
    Water Dispenser and Water Filter Use Tips
    		 Public Relations Unit

    Performance Pledge

    Title Distribution Location
    Performance Pledge Leaflet 2024/25 Public Relations Unit

    Posters / Stickers

    Title Distribution Location
    Poster on "Scheme for Installation of Separate Water Meters for Subdivided Units"
    		 Customer Enquiry Centres, Public Relations Unit, Home Affairs Enquiry Centres
    Poster on "Don't Overcharge Tenants for Water" (A3 Size) Public Relations Unit
    Poster on "Enhanced Water Quality Monitoring Programme" Customer Enquiry Centres, Public Relations Unit, Home Affairs Enquiry Centres & Housing Department
    Poster on "Inspect and maintain plumbing regularly to prevent water leaks" (A1 & A4 size) Customer Enquiry Centres, Public Relations Unit & Home Affairs Enquiry Centres
    Poster on "Let's Save 10L Water 2.0" Campaign (A1, A2 and A3 size) Water Conservation Unit*
    Poster on "Make Smart Choices of Pipes and Fittings Enioy Safe Drinking Water with Ease" (A2 & A3 size) Public Relations Unit
    Poster on "Make smart choices of pipes and fittings Connect copper pipes with compliant solder Enioy safe drinking water with ease" (A2 size) Public Relations Unit
    Poster on "Quality Water Supply Scheme for Buildings" Public Relations Unit
    Poster on "Quality Water Supply Scheme for Buildings - Fresh Water (Management System)" Public Relations Unit
    Poster on "Register e-Bill for EASY Green Life" (A2, A3 and A4 size) Customer Enquiry Centres & Water Conservation Unit*
    Poster on "Save Water for the Future Every Drop Counts" (A1 & A4 size) Customer Enquiry Centres, Public Relations Unit, Regional Offices & Home Affairs Enquiry Centres
    Poster on "Save Water Take Shorter Showers" (A1 & A4 size) Public Relations Unit
    Poster on "Take Cautious Measures During Excavation to Prevent Damage to Water Mains" (A4 size) Public Relations Unit
    Poster on "Treasure Our Water Do Not Contaminate" (A4 size) Public Relations Unit & Prosecution Unit
    Poster on "Smart Boss, Smart Helper - Save Water at home" (multi-language, A1, A2 & A3 size) Water Conservation Unit*
    Poster on "Water Use Tips"  Public Relations Unit & Home Affairs Enquiry Centres
    Poster on "Water Use Tips - how to reduce the risk of lead intake" (A2 size)  Public Relations Unit & Home Affairs Enquiry Centres
    Sticker on "Treasure every drop" Customer Enquiry Centres & Public Relations Unit
    Sticker on "Water Saving Tips for Catering Industry" Water Conservation Unit*
    Warning Sticker on "Misuse of Fire Services Water" Customer Enquiry Centres, Public Relations Unit & Regional Offices
    Warning Sticker on "Misuse of Flushing Water" Customer Enquiry Centres, Public Relations Unit & Regional Offices

    * Telephone No.: 2294 2726

    Office Hour

    Mondays to Fridays: 9:00 a.m. - 5:30 p.m.
    Saturdays: Closed