水務署2020/21年年報 WSD Annual Report 2020/21

匯創新．智惜水 水務署把握變化和新趨勢帶來的機遇及 動力，推動更精明的供水管理和引入 創新的構思，以達致更有效率及可持續的 運作，以及進一步提升客戶體驗。我們 亦致力與持份者協作，促進知識共享， 力求啟發行為上的轉變，凝聚員工、業界 和社會大眾的力量，攜手共建香港成為 智慧用水城巿。 Embracing Change for a Water-Wise City At the Water Supplies Department, we harness the power of change and emerging trends into opportunities and motivation to drive wiser water management and devise innovative solutions for more efficient and sustainable operations and enhanced customer experiences. Through fostering knowledge and stakeholder collaboration, we seek to inspire behaviour changes and empower our staff, practitioners and the wider community to build Hong Kong into a water-wise city. 4 集賢匯智 Management Wise 6 署長的話 Director's Statement 10 關於我們 Our Profile 16 新思睿智 Strategy Wise 18 全面水資源管理 Total Water Management 38 食水安全及供水可靠性 Water Safety and Reliability 54 可持續運作 Operational Sustainability 66 共融啟智 Community Wise 68 我們的員工 Our People 76 我們的社區 Our Community 88 放眼世界 Our Global Network 90 財務及水費 FINANCE AND WATER CHARGES 104 數據一覽 DATA SUMMARY 115 附錄 APPENDICES 目錄 Table of Contents