水務署2020/21年年報 WSD Annual Report 2020/21

共建智慧用水城市 COLLABORATING FOR OUR WATER-WISE CITY As part of our core values, we strive to enhance customer satisfaction in delivering responsive, efficient and customer-oriented services. We are constantly exploring new and effective ways to meet diverse needs of our increasing customers while underpinning a thriving economy. With the advanced development in information and communication technology, we have implemented a number of service enhancements to provide convenience, flexibility and efficiency. 我們一直秉承以客為本的核心理念，竭誠 提供適時、高效、貼心的服務。我們不斷 探索嶄新和有效措施，滿足客戶增長所致 的各種需求，同時促進經濟繁榮。 隨著資訊和通訊科技的迅速發展，我們以 方便、靈活和高效為本，完善了多項服務。 提升服務質素 應付客戶增長 ENHANCING SERVICES TO MEET CUSTOMER GROWTH 客戶數目 Number of Customer Accounts 財政年度 Financial Year 2016 /17 2017/18 2018/19 2019/20 2020/21 2 955 400 2 988 700 3 042 700 3 077 800 3 115 900 我們的社區 Our Community 76 水務署 二零二零至二一年年報 我們的社區 Our Community