水務署2020/21年年報 WSD Annual Report 2020/21

To enhance customer communications, particularly in the event of emergency, we are progressively developing a geographic information system (GIS) -based Water Suspension Notification System (“WATSUN”) to proactively notify affected customers of emergency suspension of fresh water supply. At times of emergency failure in water mains, the WATSUN could assist to identify the valves to be closed and the sections of water mains to be isolated for emergency repair works, thereby identifying the buildings to be affected and notifying the concerned parties. The Phase 1 development of WATSUN was rolled out in December 2020 providing fresh water suspension notifications to the management offices of large housing estates (with residential units not less than 1 000). We are planning to extend such emergency notification service to individual consumers in our next phase of system enhancements. 暫停供水自動通告系統 Water Suspension Notification System 為加強與客戶溝通，我們正逐步設立一套 以地理訊息系統為本的「暫停供水自動通知 系統」，特別是在緊急情況下，主動通知 受影響的客戶緊急暫停食水供應。在水管 發生緊急故障時，該系統能協助我們確定 因緊急維修而需要關閉的閥門和暫停使用 的水管段，從而識別供水受影響的建築物 並通知有關方面。 第一階段「暫停供水自動通知系統」已於 二零二零年十二月推出，向大型屋苑(即 不少於 1 000 個住宅單位的屋苑)管理處 發出暫停食水供應通知。我們計劃於下一階 段提升系統，將緊急暫停供水通告發送給 相關用戶。 第一階段 Phase 1 (已於二零二零年十二月推出) (rolled out in December 2020) 大型屋苑的管理處 Management Office of Large Housing Estates WSD Annual Report 2020/21 79 ! 飲食業 Food Business 美容店 Barber & Beauty Shops 洗衣店 Laundries 「暫停供水自動通知系統」服務覆蓋範圍 Service coverage of WATSUN 第二階段 Phase 2 將擴展至相關用戶 To be extended to Individual Consumers Our Community 我 們 的 社 區 自二零二零年八月起，電子遞交申請服務擴展至 Since August 2020, electronic submission service extended to