客戶服務 Customer Services 財政年度 Financial Year 17/18 18/19 19/20 20/21 21/22 客戶數目 Number of Customer Accounts 2 988 700 3 042 700 3 077 800 3 115 900 3 159 000 提升服務質素 應付客戶增長 我們一直秉承以客為本的核心理念，竭誠提供適時、高效及以 客為本的服務。我們不斷探索嶄新和有效措施，滿足增長中的 客戶的各種需求，同時促進經濟繁榮。 隨著資訊和通訊科技的迅速發展，我們完善了多項服務，務求 提供方便、靈活和高效的服務。 ENHANCING SERVICES TO MEET CUSTOMER GROWTH As part of our core values, we strive to enhance customer satisfaction in delivering responsive, efficient and customer-oriented services. We are constantly exploring new and effective ways to meet diverse needs of our increasing customers while underpinning a thriving economy. With the advanced development in information and communication technology, we have implemented a number of service enhancements to provide convenience, flexibility and efficiency. 現新 Innovate 水務署 二零二一至二二年年報 WSD Annual Report 2021/22 79
RkJQdWJsaXNoZXIy MTQyNzE=