電子賬單服務 為了向客戶提供更方便和環保的賬單管理服務，我們推出了 電子賬單服務，提供多項增值服務，例如即時以電郵接收最 新賬單、可獲延長繳費限期一個月（水費結算期為一個月的 高用水量用戶除外）、接收繳費提示電郵，以及查閱過去兩 年的用水和付款記錄。截至二零二二年三月三十一日，超過 161 000 名客戶已選用電子賬單。 E-Bill Service To offer customers a more convenient and environmentally friendly billing management service, we have launched e-bill service with value-added benefits, such as instantly receiving new bills by email, enjoying one-month extension of payment due date (except for high water consumption consumers who are billed at monthly intervals), getting email payment reminders, and viewing water consumption records and payment history for the last two years. As at 31 March 2022, over 161 000 customers have switched to electronic billing. 水務署流動應用程式 「水務署流動應用程式」為用戶提供實用功能，可用於查閱 賬單摘要、催繳通知，以及有關水務署的計劃和服務的最新 資訊。此外，用戶也可以利用應用程式： • 以二維碼於便利店繳付帳單，無須出示實體水費單。 • 接收來自452 個區議會劃分選區的暫停供水通告。 • 獲取水務署「一般認可」水管及配件的產品資料。 我們期望透過展示用水量的即時摘要，提高客戶精明用水的 意識，從而推動行為改變，實現節約資源和成本。 WSD Mobile App Our mobile application "WSD Mobile App" provides a useful tool for users to view bill summary, reminders as well as the latest news about the WSD’s initiatives and services. In addition, users can make use of the app to conduct the following: • Make payments at convenience stores or through FPS by using the QR code provided without the need to present paper water bills. • Receive water suspension notices from among 452 sub-districts according to the District Council Election Constituencies. • Obtain product information of water supply pipes and fittings with general acceptance of the WSD. Through presenting an instant overview of water consumption, we hope to raise customer awareness of using our water wisely and inspire their behaviour changes to achieve resource and cost saving. Android版本 Android version iOS版本 iOS version 免費下載「水務署流動應用程式」 Download the WSD Mobile App for free 多元化的付款方法 為進一步方便客戶，我們提供更多元化的繳費方式，當中包 括自動轉賬、自動櫃員機、繳費靈、轉數快、支票、電話理 財和網上繳費。我們將繼續了解客戶需求，適時調整安排。 Diversified Payment Options To bring greater convenience to customers, we provide diversified payment options for water bills. These include autopay, ATM, PPS, FPS (Faster Payment System), cheque, phone and internet banking. We will continue to gauge the emerging needs of our customers for appropriate and timely arrangement. 現新 Innovate 水務署 二零二一至二二年年報 WSD Annual Report 2021/22 80
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