提升供水申請服務 為方便水喉業界和巿民大眾，水務署正計劃透過一套新的供 水申請管埋系統來提升服務。新系統將於數碼平台運作，用 於接收和處理供水申請。該系統的可行性研究將於二零二三 年展開，目標於二零二五年開始分階段實施。 繼二零一九年和二零二零年提供電子遞交申請服務予村屋和簡 單的水管工程後（當中包括特定行業如飲食業、理髮店、美容 店和洗衣店，以及申請分拆水錶），我們已於二零二一年十二 月起將此服務擴展至採用建築信息模擬設計的供水申請項目。 此外，為方便水喉業界查閱有關水管工程及提交申請的最新指 示和指引，我們於二零一八年起推出了《樓宇水管工程技術要 求》和《申請供水指引》，並每年檢視和更新該兩份刊物。於 年度更新期間，所有新政策和指引都將透過通函發布。除此之 外，每季度舉行的會議亦成為我們與業界溝通的平台。 Service Enhancement for Applications for Water Supply With a view to providing convenience to the plumbing trade and members of the general public, the WSD is planning a service enhancement through a new water supply application management system. The new system will run on a digital platform for receiving and processing applications for water supply. The feasibility study of the system will commence in 2023 with the target implementation in phases starting in 2025. Further to our provision of the electronic submission channels implemented in 2019 and 2020 for the applications for water supply catered for village-type houses and simple plumbing cases, including selected business trade such as food business, barber & beauty shops and laundries, and separate meters, we have extended this service to the application for water supply for projects adopting Building Information Modelling since December 2021. In addition, in order to facilitate easy reference for the plumbing trade to identify the latest instructions and guidelines on the requirements on plumbing works and submissions, we have promulgated “Technical Requirements for Plumbing Works in Buildings” and “Guide to Application for Water Supply” since 2018, and both publications will be reviewed and updated annually. In between the two updates, any new policies and guidelines will be promulgated by means of Circular Letters. Moreover, we have established a communication platform with the trade through quarterly meetings. Water Suspension Notification System To enhance customer communications, we are progressively developing a geographic information system (GIS)-based Water Suspension Notification System (“WATSUN”) to proactively notify affected customers of emergency suspension of water supply. At times of emergency failure in water mains, the WATSUN could assist to identify the valves to be closed and the sections of water mains to be isolated for emergency repair works, thereby identifying the buildings to be affected and notifying the concerned parties. The Phase 1 development of WATSUN was rolled out in December 2020. When there is emergency fresh water supply suspension affecting Large Housing Estates (LHEs), i.e. estates with not less than 1 000 housing units, WATSUN will notify the management offices of the affected LHEs. In April 2022, the notification service will be extended to individual consumers in LHEs through the WSD Mobile App. We are also planning to extend the notification service to cover emergency flushing water supply suspension affecting LHEs. 暫停供水自動通告系統 為加強與客戶溝通，我們正逐步設立一套以地理訊息系統為本 的「暫停供水自動通知系統」，主動通知因緊急暫停食水供應 而受影響的客戶。在水管發生緊急故障時，該系統能協助我們 識別因緊急維修而需要關閉的閥門和暫停使用的水管，從而確 認供水受影響的建築物並通知有關方面。 第一階段「暫停供水自動通知系統」已於二零二零年十二年推 出。當大型屋苑（即不少於 1 000 個住宅單位的屋苑）受緊急 暫停食水供應所影響，「暫停供水自動通知系統」將通知受影 響的大型屋苑管理處。該服務將由二零二二年四月開始，透過 水務署流動應用程式擴展至大型屋苑的相關用戶。我們亦計劃 將該服務擴展至受緊急暫停沖廁水影響的大型屋苑。 現新 Innovate 水務署 二零二一至二二年年報 WSD Annual Report 2021/22 81
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