完善客戶體驗 為不同客戶提供方便、靈活和高效的服務是我們推動創新的主要 動力。我們利用創新科技完善多項服務，包括擴展電子平台處理 公眾服務申請和業界的供水申請；將「暫停供水自動通知系統」 的通知服務範圍由受影響大型屋苑的管理處延伸至相關用戶，以 水務署流動應用程式通知受影響用戶緊急暫停食水供應；開發語 音分析系統以提升客戶熱線服務；以及引入人工智能聊天機器人 至水務署網頁。 為向公眾推廣用水效益和智慧生活，我們自二零一八年起於新建 公營及私人發展項目中引入了有線自動讀錶系統。新發展項目的 客戶能透過自動讀錶系統流動應用程序輕鬆地遙距監察用水量。 為了擴展自動讀錶系統的應用至現有場所，我們於二零二二年初 成功完成在大澳的試驗，共安裝了500 個無線智能水錶，現正 就現有建築物供應及安裝無線智能水錶進行可行性研究。 ENHANCING CUSTOMER EXPERIENCE Providing convenient, flexible and efficient services to our diverse customers are our key motivation to drive innovation. We are advancing a number of service enhancements via emerging technologies. These include enhancing our electronic platform to facilitate the processing of services requests from the public as well as water supply applications from the trade; extending the coverage of the notification service of the Water Supply Suspension Notification System from the management offices of the affected large housing estates to individual consumers via WSD Mobile App in the event of emergency suspension of fresh water supply; developing speech analytic system for enhancing the services of our enquiry hotline; and introducing artificial intelligence chatbot to our website. To promote water efficiency and smart living in the community, we have introduced wired Automatic Meter Reading (AMR) system in new public and private developments since 2018. Customers at these new developments can easily and remotely monitor their water consumption using the AMR mobile app. With a view to extending the use of AMR to existing premises, we have successfully completed the trial involving the installation of 500 wireless smart water meters at Tai O in early 2022. We are currently conducting feasibility studies on the supply and installation of wireless smart meters in existing buildings. 自動讀錶系統流動應用程式 AMR Mobile App 水務署 二零二一至二二年年報 WSD Annual Report 2021/22 9 署長的話 Director’ s Statement
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