財政年度 Financial Year 18/19 19/20 20/21 21/22 22/23 客戶數目 Number of Customer Accounts 3 042 700 3 077 800 3 115 900 3 159 000 3 196 800 提升服務質素 應付客戶增長 我們一直秉承以客為本的核心理念，竭誠提供適時、高效及以客為本 的服務。我們不斷探索嶄新和有效措施，滿足增長中的的各種客戶需 求，同時促進經濟繁榮。 我們善用新興技術實施多項服務提升措施，務求提供方便、靈活和高 效的服務。 ENHANCING SERVICES TO MEET CUSTOMER GROWTH As part of our core values, we strive to enhance customer satisfaction in delivering responsive, efficient and customer-oriented services. We are constantly exploring new and effective ways to meet the diverse needs of our increasing customers while underpinning a thriving economy. Through emerging technologies, we have implemented a number of service enhancements to provide convenience, flexibility and efficiency. 客戶服務 Customer Services 水務署 二零二二至二三年年報 WSD Annual Report 2022/23 82 Scale up 升 級 開 拓
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