電子賬單服務 我們為客戶提供電子賬單服務，助其輕鬆管理水費單及減少 紙張消耗，並提供多項增值服務，例如即時以電郵接收最新 賬單、可獲延長繳費限期一個月（水費結算期為一個月的高 用水量用戶除外）、接收繳費提示電郵，以及查閱過去兩年 的用水和付款記錄。截至二零二三年三月三十一日，超過 186 700 名客戶已選用電子賬單。 E-Bill Service We offer e-bill service to help customers manage their water bills with ease and reduce paper consumption. Additional value-added benefits are provided, including instantly receiving new bills by email, enjoying one-month extension of payment due date (except for high water consumption consumers who are billed at monthly intervals), getting email payment reminders, and viewing water consumption records and payment history for the last two years. As at 31 March 2023, over 186 700 customers have switched to electronic billing. 水務署流動應用程式 「水務署流動應用程式」提供最新資訊，包括賬單摘要、催 繳通知、暫停供水通告，以及有關水務署的計劃和服務的最 新消息。用戶亦可以利用應用程式： • 以二維碼於便利店或透過轉數快繳付帳單，無須出示實體水 費單。 • 接收來自 452 個區議會劃分選區或大型屋苑的暫停供水通 告。 • 獲取水務署「一般認可」水管及配件的產品資料。 WSD Mobile App Our mobile application "WSD Mobile App" provides updated information including bill summary, reminders, water suspension notices as well as the latest news about the WSD’s initiatives and services. Users can make use of the app to conduct the following: • make payments at convenience stores or through FPS by using the QR code provided without the need to present paper water bills. • receive water suspension notices from among 452 sub-districts according to the District Council Election Constituencies or concerned Large Housing Estates. • obtain product information of water supply pipes and fittings with valid General Acceptance status issued by the WSD. Android版本 Android version iOS版本 iOS version 免費下載「水務署流動應用程式」 Download the WSD Mobile App for free 多元化的付款方法 為了進一步方便客戶，我們提供更多元化的繳費方式，當中 包括自動轉賬、自動櫃員機、繳費靈、轉數快、支票、電話 理財和網上繳費。我們將繼續探索更多付款方式的選擇，滿 足客戶的不同需要。 Diversified Payment Options To bring greater convenience to customers, we provide diversified payment options for water bills. These include autopay, ATM, PPS, FPS (Faster Payment System), cheque, phone and internet banking. We will continue to explore other payment options for meeting the varied needs of our customers. 水務署 二零二二至二三年年報 WSD Annual Report 2022/23 83 Scale up 升 級 開 拓
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