提升供水申請服務 為方便水喉業界和巿民大眾，水務署正計劃透過一套新的供 水申請管理系統來提升服務。新系統將於數碼平台運作，用 於接收和處理供水申請。該系統的可行性研究已於二零二三 年展開，目標於二零二五年起分階段實施。 繼二零一九年至和二零二一年期間提供電子遞交供水申請服務 予村屋、簡單水管工程（包括指定行業如飲食業、理髮店、美 容店和洗衣店，以及分拆水錶）及採用建築信息模擬（BIM） 技術設計的項目後，我們已於二零二二年九月起將此服務擴展 至公司申請流動水錶及向水務監督提出施工要求。 此外，為方便水喉業界查閱有關水管工程及提交申請的最新指 示和指引，我們於二零一八年起推出了《樓宇水管工程技術要 求》和《申請供水指引》，並每年檢視和更新該兩份刊物。於 更新期間的所有新政策和指引將透過通函發布。另外，我們亦 透過定期舉行會議作為與業界溝通的平台。 Service Enhancement for Water Supply Applications With a view to providing convenience to the plumbing trade and members of the general public, the WSD is planning a service enhancement through a new water supply application management system. The new system will run on a digital platform for receiving and processing applications for water supply. The feasibility study of the system commenced in 2023 with the target implementation in phases starting from 2025. Further to our provision of the electronic submission channel between 2019 and 2021 for the water supply application catered for village-type houses, simple plumbing works (including selected business trade such as food business, barber & beauty shops and laundries, separate meters), and those design projects adopting the Building Information Modelling (BIM) technology, we have then extended this service to the company for their application for portable meter as well as request for work to be carried out by the Water Authority since September 2022. In addition, in order to provide easy reference for the plumbing trade to identify the latest instructions and guidelines on the requirements on plumbing works and submissions, we have promulgated “Technical Requirements for Plumbing Works in Buildings” and “Guide to Application for Water Supply” since 2018, and both publications will be reviewed and updated annually. In between the two updates, any new policies and guidelines will be promulgated by means of Circular Letters. Moreover, we have established a communication platform with the trade through regular meetings. Water Suspension Notification System To enhance customer communications, we are progressively developing a geographic information system (GIS)-based Water Suspension Notification System (“WATSUN”) to proactively notify affected customers in the event of emergency suspension of fresh water supply. At times of emergency failure in water mains, the WATSUN could assist to identify the valves to be closed and the sections of water mains to be isolated for emergency repair works, thereby identifying the buildings to be affected and notifying the concerned parties. Phase 1 development of WATSUN was rolled out in December 2020. When there is emergency fresh water supply suspension affecting Large Housing Estates (LHEs), i.e. estates with not less than 1 000 housing units, WATSUN will notify the management offices of the affected LHEs. In April 2022, the notification service was extended to individual consumers in LHEs through the WSD Mobile App. In November 2022, the notification service was further extended to cover emergency flushing water supply suspension affecting LHEs. 暫停供水自動通告系統 為加強與客戶溝通，我們正逐步設立一套以地理訊息系統為本 的「暫停供水自動通知系統」，主動通知因緊急暫停食水供應 而受影響的客戶。在水管發生緊急故障時，該系統能協助我們 識別因緊急維修而需要關閉的閥門和暫停使用的水管，從而確 認供水受影響的建築物並通知有關方面。 第一階段「暫停供水自動通知系統」已於二零二零年十二月推 出。當大型屋苑（即不少於 1 000 個住宅單位的屋苑）受緊急 暫停食水供應所影響，「暫停供水自動通知系統」將通知受影 響的大型屋苑管理處。該服務由二零二二年四月開始已透過水 務署流動應用程式擴展至大型屋苑的相關用戶，並於二零二二 年十一月進一步擴展至受緊急暫停沖廁水影響的大型屋苑。 水務署 二零二二至二三年年報 WSD Annual Report 2022/23 84 Scale up 升 級 開 拓
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