為合資格水喉匠提供電子牌照 隨著「智方便」流動應用程式推出後，自二零二二年三月 起，我們提供電子牌照選項，允許合資格水喉匠透過網上申 請方式取得數碼格式的牌照。電子牌照具有防偽特色，並可 透過二維碼連結到水務署的持牌水喉匠名冊，驗證有效期等 牌照相關資料。 提供電子牌照讓申請者可以全天候辦理網上牌照申請服務，而 無須親身前往發牌辦事處領取傳統紙本水喉匠牌照。截至二零 二三年三月，我們已向合資格水喉匠發出約370 張電子牌照。 Provision of Electronic Licence for Eligible Plumbers With the launch of “iAM Smart” mobile application, we have provided an option for electronic licence (e-licence) since March 2022 allowing eligible plumbers to apply for licence in digital format through online application. The e-licence contains anti-counterfeit features and enables verification of licence information such as its validity period through a link to the WSD’s Licensed Plumber Directory via the QR code. The provision of e-licence allows applicants to conduct online licensing application services round the clock without the need to visit the licensing offices in person to get plumber’s licences in conventional paper format. Up to March2023, we have dispatched about 370 e-licences to eligible plumbers. 聊天機器人和語音分析 為提升客戶服務，讓客戶可迅速獲取資訊和支援，我們於二 零二二年十二月在水務署網站引入了人工智能聊天機器人技 術。聊天機器人可處理來自公眾的簡單查詢，並能提供與住 宅用水帳戶的相關資訊。 在二零二二年六月開發語音分析系統後，我們正積極探討將 人工智能技術延伸至「語音機器人」，藉以提升客戶電話諮 詢中心的服務質素，並透過省卻處理口頭查詢和簡單服務要 求的人手以提升運作效率。 Chatbot and Speech Analytics To enhance customer service with fast access to information and support, we introduced the artificial intelligence (AI) chatbot technology to the WSD website in December 2022. The chatbot handles simple enquires from the public and provides information on domestic account related matters. With the development of the Speech Analytic System in June 2022, we are actively exploring the extension of AI technology by using “voicebot” with a view to enhancing the services of the Customer Telephone Enquiry Hotline as well as operational efficiency of the Customer Telephone Enquiry Centre through saving manpower resources in handling verbal enquiries and simple service requests. In 2024, we are planning to extend the notification service to cover emergency suspension of both fresh water and flushing water supplies affecting Small Housing Estates (SHEs), i.e. estates with at least two blocks and housing units between 100 and 1000. 我們正計劃於二零二四年將該服務擴展至受緊急暫停食水及沖 廁水影響的小型屋苑（即至少兩幢及介乎100 至1 000 個住宅 單位的屋苑）。 水務署 二零二二至二三年年報 WSD Annual Report 2022/23 85 Scale up 升 級 開 拓
RkJQdWJsaXNoZXIy MTQyNzE=