客戶服務 CUSTOMER SERVICES 已計劃工程牽涉的暫停 供水所需時間符合指標 Target achieved for water supply suspension duration for planned work 98% 的工程 在 8 小時內完成 within 8 hours 準確水錶的比率達98.6% （偏差程度不超過± 3%） accurate water meters (with inaccuracy not exceeding ±3%) 6 98.6% 已達成 Achieved 顧客帳戶數目增加 1% 至 3 230 100 個， 其中 214 800 個已登記使用電子賬單 Total number of customer accounts increase by 1 % to 3 230 100 with 214 800 customers subscribed to electronic billing (e-bill) 1% 增加 increase 「暫停供水自動通告系統」擴大應用範圍並涵蓋緊急暫 停食水和沖廁水供應，惠及約 600 個大型屋苑和 870 個 小型屋苑 Water Suspension Notification System extended to cover emergency suspension of both fresh water and flushing water supplies, benefiting about 600 870 個大型屋邨 Large Housing Estates and 個小型屋邨 Small Housing Estates 員工培養與社區服務 STAFF EMPOWERMENT AND COMMUNITY SERVICES 員工培訓工日增加 16% 至 12 224 個工日 in training man-days to 12 224 16% 增加 increase 員工義工服務的總工時增加 127% 至 3 688 個工時 in volunteer service man-hours to 3 688 127%7 增加 increase 6 二零二三至二四年度及二零二二至二三年度的準確水錶比率為98.6%，二零二一至二零二二年度則為98.4%。 In 2023/24 and 2022/23, the proportion of accurate water meters was 98.6%; in 2021/22 it was 98.4%. 7 二零一九冠狀病毒病疫情期間，多項義工活動相繼取消，直至二零二三年初逐恢復正常，活動的數目因而大幅上升。 Many activities were cancelled due to the COVID-19 epidemic, and all voluntary activities have progressively resumed to normal from early 2023. Enable 啟動 12 水務署 二零二三至二四年年報 WSD Annual Report 2023/24 Menu 目錄
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