推行數碼化務辦公室 為了加快供水服務數碼化，水務署計劃於二零二四年六月成立「數字水務 辦公室」，專責制定數碼轉型的策略和路線圖，致力將水務署轉型至世界 一流的水務公共事業。 我們將智能科技應用於自動讀錶、智慧水壓管理及數碼孿生模型，並利 用人工智能的力量來啟動以數據為本的決策，致力分階段達成水務設施 全面自動化的目標。「數字水務辦公室」將積極使用遙感器，全面在線 監控供水系統的表現，以智能偵測故障並迅速應對異常情況。此外，辦 公室亦將探討廣泛利用機器人的可行性，藉此加強對緊急事故的應變能 力及工地安全。 我們將在未來十年分階段推行數碼轉型，使本港的市區供水系統更有效率、 可持續並具備對氣候的應變能力。未來數年，新辦公室將在自設的雲端數 據中心和物聯網平台的支援下，建立管理標準體系和水務署中央運作管理 中心。 除了擴大感應器覆蓋範圍和發展先進數碼基礎設施，我們亦將致力優化客 戶體驗，並加強對員工和水務業界的知識培訓，以促進新技能、變革管理 和營運靈活性，從而強化數碼管理和創新。 Driving Digitalisation with Digital Water Office To accelerate the digitalisation of water supply services, the WSD will establish Digital Water Office (DWO) in June 2024 to formulate a strategy and roadmap for digital transformation aiming to transform WSD into a world class water utility. Embracing the use of smart technologies for automatic meter reading, intelligent supply pressure management and digital twin modelling, as well as harnessing the power of artificial intelligence to enable data-driven decision, we plan to achieve full automation of operations in waterworks installations by phases. The DWO will actively pursue the use of remote sensors for comprehensive real-time monitoring of the performance of water supply systems for intelligent fault detection and fast response to abnormalities. A wider use of robots will also be leveraged to enhance emergency response capabilities and site safety. Digital transformation will be advanced in phases over the next decade towards a more efficient, sustainable and climate-resilient urban water supply systems. In the coming years, the new Office will establish a system of data management standards, and the WSD Central Operations Management Centre, supported by private cloud computing infrastructure and an Internet-of-Things platform. While we are expanding sensor coverage and developing advanced digital infrastructure, we will also focus on improving customer experience and enhancing capacity building initiatives for our staff members and the water sector to promote new skills, change management and operational agility for strengthening digital, management and innovation. 數碼化可促進中央數據管理和 溝通，支援智慧水務發展作出 前瞻性的決策。 Digitalisation enables centralised data management and communications to support proactive decisions for smart water development. Enable 啟動 43 水務署 二零二三至二四年年報 WSD Annual Report 2023/24 Menu 目錄
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