提升供水申請服務 為方便水喉業界和巿民大眾，水務署正計劃透過一套新的供 水申請管理系統來提升服務。新系統將於數碼平台運作，用 於接收和處理供水申請。該系統的可行性研究經已完成，並 將於二零二六年起分階段實施。 現時個別類型的供水申請已可經由電子渠道遞交，主要涵蓋村 屋、簡單水管工程（包括指定行業如飲食業、理髮店、美容店、 洗衣店及牽涉分拆水錶的商鋪）、採用建築信息模擬（BIM）的 工程項目、公司的流動水錶申請、以及向水務監督提出施工要 求。 此外，為方便水喉業界查閱有關水管工程及提交申請的最新指 示和指引，我們於二零一八年起推出了《樓宇水管工程技術要 求》和《申請供水指引》，並每年檢視和更新該兩份刊物。於 更新期間的所有新政策和指引將透過通函發布。另外，我們亦 透過定期舉行會議作為與業界溝通的平台。 Service Enhancement for Water Supply Applications With a view to providing convenience to the plumbing trade and members of the general public, the WSD is planning a service enhancement through a new water supply application management system. The new system will run on a digital platform for receiving and processing applications for water supply. The feasibility study of the system was completed and the system will be implemented in phases starting from 2026. Electronic submission channel is now in place for the water supply applications covering village-type houses, simple plumbing works (including selected business trade such as food business, barber & beauty shops and laundries, and separate meters), design projects adopting the Building Information Modelling (BIM) technology, portable meter applications from companies, as well as request for work to be carried out by the Water Authority. In addition, in order to provide easy reference for the plumbing trade to identify the latest instructions and guidelines on the requirements on plumbing works and submissions, we have promulgated "Technical Requirements for Plumbing Works in Buildings" and "Guide to Application for Water Supply" since 2018, and both publications will be reviewed and updated annually. In between the two updates, any new policies and guidelines will be promulgated by means of Circular Letters. Moreover, we have established a communication platform with the trade through regular meetings. 暫停供水自動通告系統 為加強與客戶溝通，我們正逐步設立一套以地理訊息系統為本 的「暫停供水自動通知系統」，主動通知因緊急暫停食水供應 而受影響的客戶。在水管發生緊急故障時，該系統能協助我們 識別因緊急維修而需要關閉的閥門和暫停使用的水管，從而確 認供水受影響的建築物並通知相關人士。 我們成功透過水務署流動應用程式以「暫停供水自動通知系統」 發布通知，涵蓋各個大型屋苑（即不少於 1 000 個住宅單位的屋 苑）的管理處及當中個別用戶。在二零二二年，我們已經擴大 服務範圍至大型屋苑內緊急暫停沖廁水的通知服務。我們計劃 在二零二四年開始將服務範圍進一步擴大至小型屋苑（即不少 於兩座及有100 至 1 000 個住宅單位的屋苑），屆時無論牽涉大 型/ 小型屋苑的緊急暫停食水或沖廁水通知均能以該系統發送。 Water Suspension Notification System To enhance customer communications, we are progressively developing a geographic information system (GIS)-based Water Suspension Notification System ("WATSUN") to proactively notify affected customers in the event of emergency suspension of fresh water supply. At times of emergency failure in water mains, the WATSUN could assist to identify the valves to be closed and the sections of water mains to be isolated for emergency repair works, thereby identifying the buildings to be affected and notifying the concerned parties. Following the successful rollout of WATSUN covering the notifications to both management offices of Large Housing Estates (LHEs), i.e. estates with no less than 1 000 housing units, and individual consumers in LHEs through the WSD Mobile App, we have further extended the service to cover emergency flushing water supply suspension affecting LHEs since 2022. From 2024, we have planned for extending the notification service to cover emergency suspension of both fresh water and flushing water supplies affecting Small Housing Estates (SHEs), i.e. estates with at least two blocks and housing units between 100 and 1000. 91 水務署 二零二三至二四年年報 WSD Annual Report 2023/24 Enhance 提升 Menu 目錄
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