為合資格水喉匠提供電子牌照 隨著「智方便」流動應用程式推出後，自二零二二年三月 起，我們提供電子牌照選項，允許合資格水喉匠透過網上申 請方式取得數碼格式的牌照。電子牌照具有防偽特色，並可 透過二維碼連結到水務署的持牌水喉匠名冊，驗證有效期等 牌照相關資料。 推出電子牌照服務後，申請者無論在何時何地均可以在網上辦 理牌照申請服務，無須親臨發牌辦事處領取傳統紙本水喉匠牌 照。截至二零二四年三月，我們已向合資格水喉匠發出約910 張新或續領的電子牌照。 Provision of Electronic Licence for Eligible Plumbers With the launch of "iAM Smart" mobile application, we have provided an option for electronic licence (e-licence) since March 2022 allowing eligible plumbers to apply for licence in digital format through online application. The e-licence contains anti-counterfeit features and enables verification of licence information such as its validity period through a link to the WSD's Licensed Plumber Directory via the QR code. The provision of e-licence allows applicants to conduct online licensing application services round the clock without the need to visit the licensing offices in person to get plumber's licences in conventional paper format. Up to March 2024, we have dispatched about 910 e-licences to eligible plumbers applying for new or renewal of licence. 聊天機器人和語音分析 為提升客戶服務，讓客戶可迅速獲取資訊和支援，我們在水務 署網站引入了人工智能聊天機器人技術。聊天機器人可處理來 自公眾的簡單查詢，並能提供與住宅用水帳戶的相關資訊。 在二零二二年開發語音分析系統後，我們正積極探討將人工 智能技術延伸至「對話式語音機器人」。我們正在改良語音 機器人直接接收客戶指示的能力，籍以提升客戶電話諮詢中 心的個案處理量、運作效率及服務質素。我們計劃在二零 二五年完成系統改良並開始投入服務。 Chatbot and Speech Analytics To enhance customer service with fast access to information and support, we are applying the artificial intelligence (AI) chatbot technology to the WSD's website which can handle simple enquires from the public and provide information on domestic account related matters. With the development of the Speech Analytic System, since 2022, we have been actively exploring the extension of AI technology by developing "conversational voicebot". We are currently enhancing the voicebot to directly take instructions from customers which has been scheduled for commissioning in 2025, with a view to enhancing the case handling capability, operational efficiency and service quality of the WSD Customer Telephone Enquiry Hotline. 自動船舶食水售賣機 為進一步優化向船舶提供食水售賣服務，我們於屯門食水售賣 站增設的自動船舶食水售賣機已於二零二三年十二月十一日正 式投入服務。 該自動船舶食水售賣機提供24小時售水服務，讓海上作業人 士在任何時候均可補給食水。售賣機現時接受八達通付款，並 計劃陸續加入其他電子支付方式，以便客戶能更快捷、更便利 地購買食水。 Automatic Shipping Water Selling Machine To further enhance the service of selling fresh water to replenish ships, we have commenced the operation of a new automatic shipping water selling machine at the Tuen Mun Water Selling Kiosk on 11 December 2023. The automatic shipping water selling machine provides a 24-hour water selling service for better convenience of marine workers to replenish fresh water anytime. The machine accepts Octopus payments at this stage. Other electronic payment means will be added to facilitate procurement of fresh water by customers efficiently through various convenient means. 92 水務署 二零二三至二四年年報 WSD Annual Report 2023/24 Enhance 提升 Menu 目錄
RkJQdWJsaXNoZXIy MTQyNzE=