知識管理循環成就無縫共享 知識管理包含在線及離線的知識分享活動。在知識管理循環中， 參加者先集中以面對面互動為主的面授形式，繼而慢慢夾雜並 增加以在線的平台學習。當中分享活動均有全程錄影並儲存在 知識管理平台上，確保這些重要知識得以妥善保存以供日後作 離線閱覽。 每年我們均會舉辦一系列多元化的知識管理活動促進知識交流， 例如附有主題的「知識管理茶座」和技術研討會，我們亦會在員 工參加國際論壇後安排分享會。這些活動均會有實時直播，以便 其他辦公室的員工能參與其中，在過程中識別重要的知識並作深 入討論，最後轉化為新知識並為部門的未來發展出一分力。 於二零二三年，我們推出了專為前線同事而設的學習平台《師 兄秘笈》系列，促進資訊交流，並適時提供技術發展的最新動 態。平台讓來自不同團隊及具備不同技能的同事聚首一堂，讓 前線同事能全面應付客戶的不同需要。 A Comprehensive KM Cycle for Seamless Sharing Comprising both offline and online knowledge sharing activities, the KM cycle begins with hybrid events where participants engage in face-to-face interactions, and then transitions to the online platforms. All video recordings and shared materials from these events are archived in the KM Portal to ensure critical knowledge is captured and can be accessed in the future. Every year, a series of diverse KM events are conducted to facilitate knowledge exchange, such as themed KM Café, Technical Seminars and Sharing Sessions following staff participation in international conferences. Broadcast in real time to also include out-stationed offices, these events enable the identification and discussion of crucial knowledge, which is then converted into new knowledge for future development of the Department. In 2023, we introduced the "Buddy Secrets" Series, a dedicated learning platform tailored to our frontline colleagues, which aims to foster information exchange and provide timely updates on technical developments. This new initiative brings in colleagues from diverse teams with different technical expertise, providing frontline colleagues with a comprehensive understanding of the ever-evolving customer landscape. 培養持續學習文化 Fostering a Culture of Continuous Learning 超過 Over 1 220 人次 man-time 參與了 participated in 15 項知識管理活動 Knowledge Management activities 96 水務署 二零二三至二四年年報 WSD Annual Report 2023/24 Empower 成就 Menu 目錄
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